Viharum Global, we are committed to delivering your favorite cookies and baked goods safely and on time. This Shipping Policy outlines our procedures, timelines, and conditions related to the shipping and delivery of your orders placed through www.viharumglobal.com
. By purchasing from our website, you agree to the terms stated below.

1. Order Processing

All confirmed orders are processed within 1–2 business days after payment verification. Orders placed on weekends or public holidays will be processed on the next working day. Once processed, you will receive an order confirmation email with your order details and estimated delivery time.

2. Shipping Partners

We collaborate with trusted and reliable courier services to ensure safe and timely delivery across India. Our logistics partners may vary depending on your location to ensure the fastest possible delivery. Each order is assigned a tracking ID, which will be shared with you via email or SMS once your order has been dispatched.

3. Delivery Time

Delivery timelines may vary depending on the delivery address and courier partner.

Metro cities: 3–5 business days

Non-metro areas: 5–8 business days

Remote locations: 8–10 business days
Delays may occasionally occur due to unforeseen factors such as weather conditions, festivals, or logistical issues beyond our control. We appreciate your understanding in such cases.

4. Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and order value.

Free shipping may be available on specific orders or promotional offers, as mentioned during checkout.

For other orders, nominal shipping fees may apply and will be clearly displayed before payment.

5. Delivery Attempts

Our courier partners will attempt delivery to your address up to two times. If the delivery fails due to incorrect address details, unavailability, or refusal to accept, the package will be returned to us. Reshipping may incur additional charges, which will be the responsibility of the customer.

6. Order Tracking

You can track your order anytime using the tracking number provided in your dispatch confirmation email. If you face any issues with tracking or delivery updates, please contact our customer support team for assistance.

7. Packaging and Safety

All products are carefully packed to maintain freshness and prevent damage during transit. Our packaging materials are food-safe, hygienic, and eco-conscious. If your package arrives damaged or tampered with, please refuse delivery and immediately inform us.

8. International Shipping

Currently, Viharum Global delivers only within India. We are working to expand our shipping services internationally in the near future.

9. Order Delays or Issues

If your order is delayed or lost in transit, we will coordinate with the courier partner to resolve the issue at the earliest. In case of confirmed non-delivery, a replacement or refund will be provided as per our Refund Policy.

10. Contact Us

For any questions regarding shipping, delivery status, or tracking, please reach out to:
Viharum Global
Email: miglioscookies@gmail.com

Phone: +91 868 984 2763
Website: www.viharumglobal.com